Refund and Return Policy
At EasiLogic Solutions Corp, we want you to be fully satisfied with your purchase. Please review the policy below to understand how returns, exchanges, and warranty support are handled.
1. Return & Exchange Policy
We offer the following on most products:
- 7-Day Return — for eligible unopened, unused products
- 14-Day Defective Exchange — for items confirmed to be defective
To qualify for a return or exchange:
- All original packaging and contents must be included (e.g., manuals, accessories, software, cables, promotional items or codes)
- Items must be in original, unused, and resalable condition, including any operating systems or pre-installed software
- You must provide the original invoice at the time of return or exchange
2. Refund Process
- Refunds will be issued to the original method of payment
- Shipping and handling fees are non-refundable
- Returns that are incomplete, damaged, used, or altered will not be accepted
3. Non-Returnable Items
The following products and services cannot be returned or exchanged:
- Clearance or final sale items
- Custom-built systems and special orders
- Opened NAS devices or firewalls
- Opened or sealed networking equipment (e.g., routers, switches, modems)
- Software licenses (physical or digital)
- Professional services, including setup, delivery, or installation fees
4. Manufacturer Verification
Some items may require manufacturer verification before we can approve a return or exchange. If applicable, we will guide you through the process and assist with any required documentation.
5. Warranty Support
Many of our products come with a manufacturer’s warranty. If an issue arises after our return window has closed, we are happy to assist you in:
- Identifying warranty terms
- Initiating contact with the manufacturer
- Providing documentation needed for warranty claims
Questions?
For help with a return, exchange, or warranty request, please contact us at:
📧 info@easilogicsolutions.ca